These are the terms and conditions agreed to by the Customer and The DEFCON Warning System. This supersedes all other agreements.
Once an item has been ordered, we can not change the shipping address.
It is the customer’s responsibility to be available for receipt of shipments. Generally, shippers will make three attempts to deliver a package before holding it at the local terminal for pickup. In most instances (not a guarantee), they will hold the package for five days before sending it back as undelivered. All undelivered shipments are subject to a 25% restocking fee. The customer will be responsible for any additional shipping charges to reship the product out that was returned as undelivered. All refused shipments are subject to a 25% restocking fee and the customer is responsible for all shipping fees.
15 Day return policy on all its orders. We will not accept any return that is over 15 days from the point of purchase. All returns are subject to a 25% restocking fee. All returns MUST be issued a RMA (Return Merchandise Authorization) to be considered a legitimate return.
Customer is responsible for all shipping charges for returned items. All items returned must be in the original undamaged packaging and in 100% resalable condition. Once the items are returned and verified to be in the condition outlined above, we will credit the Customer’s account. Customer will only be refunded for the items returned excluding shipping.
All returns MUST have the issued RMA number written clearly on the outside of every shipping carton. We will not accept returns on any special ordered products, custom kits or private labeled items. Any return s that do not follow the terms for returns are considered an unauthorized return. The Customer understands that it is DEFCON Warning System’s discretion to process the return and refund.
We will only accept an order cancellation within 24 hours of placing the order. The Customer must reference their order number in the email. All order cancellations are subject to a 15% cancellation fee. Orders cannot be canceled after shipping.
It is agreed that all transactions shall be governed by the laws of Stevens County in the State of Washington. Customer shall make no claim outside Stevens County in the State of Washington. The DEFCON Warning System has no physical presence in any other State. All business conducted between the Customer and The DEFCON Warning System required the Customer to travel to Stevens County in the State of Washington by either physical or electronic means and the Customer accepts the jurisdiction of the State of Washington and waives any claim in any other jurisdiction.